Pursuant to the Law on basics of traffic safety on roads in Bosnia and
Herzegovina (B&H Official Gazette
number 6/06), General Terms and Conditions of International freight
forwarders, of the Article 68 of the Statute of company INTEREUROPA RTC
International freight forwarding, storage, reloading and transport d.d.
(Joint stock company) Sarajevo and Rules of procedure of the company
management BH-PD-001, the following is stated:
GENERAL TERMS AND CONDITIONS for "Intereuropa Express" process
1. The area of validity.
These General terms and conditions apply to taking over, road transport and
delivery of shipments of the "Intereuropa Express" process by
Intereuropa RTC d.d. Sarajevo, hereinafter referred to as Intereuropa, i.e.
its sub-carriers on the territory of Bosnia and Herzegovina (hereinafter:
carrier). The Contract of the transport is concluded when the carrier takes
over a shipment for the transport and issues a transport list. By handing
over the shipment to the carrier for transportation it is understood that the
buyer/sender of the service accepts all of the provisions of the General
terms and conditions, as well as the price list for the services of
"Intereuropa express" process and General terms and conditions of
International freight forwarders of Bosnia and Herzegovina.
2. Scope of services.
The choice of the appropriate vehicle for the transport and the transport
route is the exclusive responsibility of the carrier, who is authorized to
transfer the performance of a whole or partial service to the sub-carrier of
their choice. The scope of services of Intereuropa is visible from any
promotional brochure of Intereuropa, from its offerings, and its other
information. The specific scope of services (standard and additional
services), as well as payment, are to be agreed upon separately.
3. The shipment.
The shipment will mean the quantity of items or documents that are being
transported for the same recipient in one vehicle, and whether they were
issued the transport document. The transport document is not transferable.
The sender accepts that the carrier, if needed or by its own discretion, can
move the shipment from one to another vehicle without issuing a new transport
4. Excluded services.
We do not accept the transport of goods for which the transport is banned
by regulations of Bosnia and Herzegovina, perishable goods or other goods
sensitive to temperature changes, live animals and plants, shipments that are
inadequately packed, or shipments where the shape and type of packaging does
not correspond to their content and/or the nature of their content, or
shipments that are not packaged at all. We can accept dangerous substances
for transportation only by special agreement according to ADR regulations,
and goods of high value such as gold and other precious metals, banknotes,
and securities. In this case, the sender is obligated, prior to acceptance of
goods, to indicate the category of goods according to ADR regulations, or to
indicate the real value of goods. We can at any time and in any place,
without special authorization, and if circumstances require so, for the
account and at risk of the person that is entitled to have goods on their
disposal, destroy and isolate dangerous goods, and make the delivery
harmless. This will apply for goods assumed (during the picking process) to
be dangerous goods or goods that are banned for transportation. When
receiving the goods that have been delivered to us for transportation, we
reserve the right to, at our own discretion and in the presence of the
sender, check its contents, and the amount and weight by weighing and
measuring. If during the weighing process it is determined that the weight
declared by sender is wrong, the calculated weight will apply.
5. Responsibilities of the Purchaser/Sender
The Purchaser/Sender is responsible for the packaging of a shipment in
accordance with its nature, labels, demands of transport route and means of
transport, and for correct labelling of the contents of the shipment.
Purchaser/Sender shall be liable for damage due to shortage, incompleteness
or irregularities in the customs and other documents, and for the data
6. Transportation and delivery dates.
For shipments that are accepted for transportation, we are obliged to
deliver to a recipient in accordance with the agreed time schedule. The
transportation deadline begins from the moment of taking over of the shipment
at the sender's location and ends at the time when we attempt to deliver the
shipment to the recipient. When shipments that require custom clearance are
accepted to be transported, the transportation period starts running from the
moment of accepting the shipment at the shipping distribution centre, and
ends at the time of receiving the notification on arrival of the shipment at
the dedicated distribution centre. We are obligated to hand over the shipment
to a recipient when the recipient confirms the receipt in writing. The
confirmation of delivery will be given back to the sender on his/her explicit
request. If the shipment cannot be delivered during the first attempt, the
next delivery attempt will be made pursuant to an agreement with the recipient
of the shipment. If the recipient does not respond to the notice on the
arrival of the shipment within 7 days, if he/she does not want to receive the
shipment, or if for any other reason the shipment cannot be delivered to the
recipient, the shipment will be kept and we will request further instructions
from the Client/Sender. The Client/Sender shall be liable for all costs
incurred due to shipment, storage, or return of the shipment.
The recipient has to enter in transport list all complaints related to the
loss or damage of shipments that occurred during transportation, at the time
of the delivery of an item. All complaints have to be made in writing, have
to be specific and explained within 24 hours. A complaint is to be addressed
to a territorially authorized branch office of Intereuropa, which has entered
a business cooperation Agreement with the client for transportation of
shipments by "Intereuropa Express".
8. Liability of carriers.
For loss or damage of a shipment, as well as for damage caused by delay in
transportation and delivery of a shipment to a recipient, we are held
responsible to the extent specified by the law.
Each shipment is insured according to standard for the risk of damage.
Price for insurance is included in the price of transportation. If the value
of individual shipment is higher than the value of standard insurance, the
goods can be insured to the right value, but only by the explicit order in
writing provided by the Client/Sender, and in this case we are charging the
additional premium in accordance with applicable price list.
10. Price list and payment.
Prices that are agreed in writing with a payer of transportation will apply
for transportation of shipments. Unless otherwise agreed, applicable price
list of "Intereuropa Express" process on the day of transport will
apply. Price list is public and available in all our business units. Transport
costs and other expenses must be paid immediately after presenting the
invoice, unless otherwise specified by the Contract. In case of complaints to
our service, Sender shall pay the undisputed part of the invoice. For late
payment of invoices we will calculate a penalty interest. For transportation
costs and other expenses, that are to be paid by recipient pursuant to the
order of Client/Sender, the carrier will hold a Client/Sender in case the
payment has not been made by the recipient.
11. Written form and Court jurisdiction.
Amendments to these General Terms and Conditions are valid only if they are
provided in written form. For all disputes related to the performance of
services under these General Terms and Conditions the Court in Sarajevo shall